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Frequently asked questions

Everything you need to know we got you covered

What is BetaCare?

BetaCare is a 24/7 virtual hospital that provides quality and affordable healthcare by helping people all over the world connect with doctors, pharmacies, laboratories, hospitals and other healthcare services with convenience and ease

Simply click this link www.betacare.ng/signup to get started

Anyone from 18 and above can create an account on BetaCare. Individuals below 18 can have a profile on a family account.

No. you do not need to provide an ID to access BetaCare

We have plans starting at 100 Naira for 3 days. Click the link to see all our plans

To get health tips via SMS, simply subscribe to our services by texting BE to 55222, choose a health plan that suits you and you automatically start receiving daily health tips. This service is only available to MTN and Airtel users.

To add your family to your profile, click on your profile

BetaCare has a variety of doctors from general practitioners to specialists from different parts of the world.

To subscribe with your airtime, simply text BE to 55222, select a suitable plan and proceed to pay with your airtime. Ensure you have enough airtime to cover the subscription cost. This service is only available to MTN and Airtel Users.

You will be automatically downgraded to the FREE plan and your access to paid services will be removed.

Yes, you can.

This may be due to a network glitch. If your status is not changed, kindly reach out to the BetaCare customer care

Obi is BetaCare’s virtual healthcare assistant. He helps you manage your appointments on WhatsApp and Facebook. To learn more about Obi, click here

You can find your prescriptions in the prescription tab.

To order drugs, go to the pharmacy tab, select a pharmacy you like, select the applicable prescription, choose your delivery option and send a request. As soon as the pharmacy approves your request and you make payment, your drugs will be sourced and you would be informed when they are ready for pickup or delivery.

BetaCare doctors are partners and as such, they are not salaried. This means that the doctors set their consultation fees based on their specialization, qualifications and years in practice.

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