We're here to help
Do you have any questions? We're here to help
Frequently asked questions
Everything you need to know we got you covered
How do I create an account on BetaCare?
Simply click this link www.betacare.ng/signup to get started
Who can create an account on BetaCare?
Anyone from 18 and above can create an account on BetaCare. Individuals below 18 can have a profile on a family account.
Do I need to provide an ID to access BetaCare?
No. you do not need to provide an ID to access BetaCare
What plans are available on BetaCare?
We have plans starting at 100 Naira for 3 days. Click the link to see all our plans
How do I get health tips via SMS?
To get health tips via SMS, simply subscribe to our services by texting BE to 55222, choose a health plan that suits you and you automatically start receiving daily health tips. This service is only available to MTN and Airtel users.
How do I add my family to my profile
To add your family to your profile, click on your profile
What kind of doctors are on BetaCare
BetaCare has a variety of doctors from general practitioners to specialists from different parts of the world.
How do I subscribe with my airtime?
To subscribe with your airtime, simply text BE to 55222, select a suitable plan and proceed to pay with your airtime. Ensure you have enough airtime to cover the subscription cost. This service is only available to MTN and Airtel Users.
What happens if I cannot renew my subscription?
You will be automatically downgraded to the FREE plan and your access to paid services will be removed.
Can I upgrade my account?
Yes, you can.
Why is my subscription status unchanged after making payment?
This may be due to a network glitch. If your status is not changed, kindly reach out to the BetaCare customer care
Who is Obi?
Obi is BetaCare’s virtual healthcare assistant. He helps you manage your appointments on WhatsApp and Facebook. To learn more about Obi, click here
How long does a consultation last?
Where do I find my prescriptions?
You can find your prescriptions in the prescription tab.
How do I order my drugs?
To order drugs, go to the pharmacy tab, select a pharmacy you like, select the applicable prescription, choose your delivery option and send a request. As soon as the pharmacy approves your request and you make payment, your drugs will be sourced and you would be informed when they are ready for pickup or delivery.
Can I cancel an appointment if I am unable to meet up?
What happens when I cancel a lab appointment after making payment?
Can I video call a doctor?
Why are the consultation fees different for some doctors?
BetaCare doctors are partners and as such, they are not salaried. This means that the doctors set their consultation fees based on their specialization, qualifications and years in practice.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.